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Japanese Liaison Guest Services Officer

Job No: STAM2018031613
Location: Auckland

Japanese Liaison Guest Services Officer

 

Stamford Plaza Auckland has cemented its place as Auckland's premiere central city 5-star hotel. Guests are greeted with outstanding service, unparalleled comfort and personalized hospitality.

The 286 Guest Rooms and Suites infuse the senses with elegance and sophistication, our pool and gym facilities have unrivaled views of the harbor and city and is a one of a kind facility within Auckland city.

 

An exciting opportunity has become available for a Japanese Speaking Liaison Guest service officer (GSO) to grow in your career and contribute to a much-loved value based organisation. Reporting to the Front Office Managers, this role will allow you to work autonomously and plays a critical part within our team. 

We are looking for an enthusiastic GSO fluent in speaking Japanese to build strong and effective relationships with our Corporate Japanese guests. To provide an efficient, professional service where guests can check-in and out of the Hotel effectively. Assist all guests with directions within the property including functions and special events. To escort when appropriate to the reception desk or function room introducing the guest when applicable. You will need to be pro-active with a driven personality and likes a fast-paced environment. 

 

The ideal candidate will have a proven track record in a similar role with the following criteria:

  1. The Ability to speak Japanese and English fluently - Japanese speaking skills must be demonstrated at an advanced level
  2. Strong customer service , organisational , time management , attention to detail,communication skills
  3. Sound computing skills ( knowledge of portfolio or a similar Central Hotel Information System)
  4. immaculate personal grooming at all times
  5. The ability to work well under pressure and to agreed time frames
  6. To be flexible at all times
  7. It is essential for all front line staff to have completed a NZ Diploma in hospitality Management and /or in Hotel Management
  8. Awareness of workplace health & Safety and First Aid Certification.

 

 

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  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

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